Splet24. dec. 2024 · The client wanted to replicate ShoreTel Workgroups along with the same 'look and feel' as ShoreTel Workgroup agent dashboard. This dashboard enabled queue monitoring and also enabled a supervisor to change an agent state from Forced release to available or move an agent between queues. Splet21. maj 2013 · We were running ShoreTel 9.2 at the time, now on 12.2 and seems to have cleaned up most of the issues. Supervisor would see that an agent had been on a call for …
ShoreTel Contact Center Reporting - Real Time Reports …
SpletWhen a supervisor is in softphone mode and initiates a silent monitor, they can only hear the agent and not the 3rd party (the person the agent is on the phone with). When the silent monitor is initiated by the supervisor with their extension assigned to a desk phone, all parties can successfully be heard by the monitor. SpletThis data is being extracted with help of the "Advanced PBX Data Logger" software only.It may not applicable for other software titles. Selecting the correct parser for Shoretel 7 teaching plan for nurses
Enhanced Reports - mitel
Splet05. feb. 2013 · ShoreTel Workgroup Real-Time Monitor Release Notes 155 Views ShoreTel Active Directory Import Application - SLIDEBLAST.COM 153 Views Synchronization System Performance Benefits of Precision ... - SiTime 210 Views ShoreTel Multi-Cell DECT System 794 Views Polycom® RealPresence® Access Directorâ ¢ System Release Notes 14 … SpletThe ShoreTel Workgroup Real-Time Monitor (Workgroup Monitor) client application displays updated real-time workgroup performance information, in tables and in graphical form, intended for those in a workgroup supervisor role. Various thresholds can be customized to visually and audibly indicate important status changes in the monitored … SpletConfiguring Workgroups Workgroup Reports. Real-Time Queue Monitor Display a summary of the number of callers waiting and the longest wait time. Show a detailed view of the information about each waiting call. Display or control the availability state. Display warnings when the number of calls or longest wait time exceeds the supervisor’s ... teaching plan for diabetic diet